Welcome to US Bags' official return, exchange, and refund policy. This policy applies to all leather bags, wallets, and related products sold on this site, strictly adhering to US e-commerce transaction regulations to protect the legal shopping rights of every consumer. All returns, exchanges, and refunds are only available for orders placed and received within the United States. We will process every after-sales request fairly, transparently, and according to standardized procedures.
1. Acceptable Return/Exchange Situations
US Bags supports compliant after-sales return/exchange applications. Returns, exchanges, and refunds can be submitted normally under the following circumstances:
(1) The product has quality issues such as damage during transportation, scratches on the leather, deformation, paint peeling on hardware, jammed zippers, or loose stitching after receipt;
(2) The received product is significantly different from the page description, style, color, or size, indicating order errors such as wrong shipment or missing accessories;
(3) The product has manufacturing defects or functional defects, making it unusable for normal daily use, carrying, or storage;
(4) The product does not meet the consumer's personal aesthetic or matching needs. Under the premise of the stipulated time limit and the product being intact, a no-reason return/exchange can be applied for normally.
2. Basic Conditions for Returns and Exchanges and Explanation of Non-Returnable Items
To ensure fair transactions, all returned or exchanged items must meet the following basic conditions; failure to meet these conditions will result in rejection of the after-sales review:
(1) Applications for returns and exchanges must be submitted within the stipulated 30-day after-sales period. Applications submitted after this period will not be accepted.
(2) The item must be in brand new, unused condition, free from daily wear and tear, stains, water stains, scratches, and odors. The leather, hardware, and stitching must be free from secondary damage.
(3) The item must retain its original outer packaging, tags, dust bag, accessories, and all other accessories intact, without any loss, damage, or replacement.
(4) The product malfunction must not be caused by human error or abnormal use, and there must be no signs of unauthorized disassembly, repair, or modification. The following situations do not support returns, exchanges, or refunds:
(1) After-sales applications submitted after the 30-day validity period of the product;
(2) Products that have been used for a long time and have suffered damage such as wear and tear, stains, bumps, water damage, or sun exposure;
(3) Products with missing or damaged tags, outer packaging, or original accessories, making it impossible to restore them to their original selling condition;
(4) Damage caused by the consumer's unauthorized modification, repair, or cleaning of the product;
(5) Special clearance items and customized products will not be accepted for returns or exchanges without a reason if there is no quality issue;
(6) Orders involving malicious returns, repeated unjustified after-sales requests, or false quality issue feedback.
3. Valid Time Limit for Returns and Exchanges
All orders have a uniform after-sales period of 30 days, calculated from the date the order is signed for in the logistics system. Consumers must submit a return, exchange, or refund application within 30 calendar days of signing for the product, and simultaneously complete the after-sales coordination and return shipping processes. For orders that exceed the 30-day validity period, our store reserves the right not to accept after-sales requests.
4. Detailed Return Process
Step 1: Submit an Application. After confirming that the return meets the requirements, contact US Bags official customer service, provide the order number, a description of the product issue, and photos of the product, and apply for return review;
Step 2: Review and Confirmation. Customer service will verify the order information and product status. After approval, the customer will be provided with the official return address and return instructions;
Step 3: Pack and Ship. The customer should pack the product, original tags, packaging, and all accessories completely, ensuring no secondary damage during transportation, and contact a logistics company to ship it out;
Step 4: Receipt and Inspection. Upon receiving the returned package, our staff will immediately verify the integrity and condition of the product;
Official Return Address: 22 Commerce Rd # O, Fairfield, NJ 07004
5. Detailed Exchange Process
Step 1: Submit an Exchange Request. Within the 30-day after-sales period, contact customer service to explain the reason for the exchange (quality issue, wrong style, color mismatch, etc.), submit proof of the item, and wait for review;
Step 2: After approval, customer service will confirm the eligible replacement item of the same style and specifications, and inform you of the exchange details and precautions;
Step 3: The customer should pack the item to be exchanged completely, retaining all original accessories and packaging, and send it to the designated return address;
Step 4: After the store signs for and verifies the goods, it will immediately arrange for a brand new, genuine product to be shipped, updating the logistics information and informing the customer;
Official exchange/return address: 22 Commerce Rd # O, Fairfield, NJ 07004
Note: If the same item is temporarily out of stock, the customer can choose to wait for restocking, exchange for another style of equal price, or receive a full refund.
6. Detailed Refund Process
For orders that meet the refund conditions, our store will implement a standardized refund processing procedure, which will be fully open and transparent:
(1) After our store successfully signs for the returned goods and completes the physical verification and confirmation, the refund review and processing process will be initiated within 1-3 business days;
(2) All refunds will be returned to the customer's original payment account. Changing the refund channel or using other methods such as offline refunds is not supported;
(3) After the refund platform completes its processing, the funds will typically arrive within 1-3 business days;
(4) The final actual arrival time may vary slightly, depending on the clearing time of the customer's issuing bank and payment institution. Our store cannot interfere with the progress of third-party fund transfers.
7. Rules for Bearing Return and Exchange Costs
To protect the rights and interests of both parties, return and exchange shipping costs are clearly divided according to the reason for the sale, with clear rules and no hidden fees:
(1) Merchant's Responsibility: For returns and exchanges due to merchant reasons such as product quality defects, factory problems, transportation damage, incorrect delivery by the store, or discrepancies between the style and color description, US Bags will bear the full round-trip shipping costs, and the customer will not need to pay any logistics fees;
(2) Customer's Personal Reasons: For returns and exchanges without quality issues such as customer dislike, unsuitable style, mismatched matching, or changes in subjective needs, the return shipping costs will be borne by the customer, and the store will not charge any handling fees or service fees;
(3) If the order originally enjoyed free shipping, when returning the goods for personal reasons, the original shipping cost will not be deducted, only the reverse return shipping cost will be borne.
8. Order Cancellation Policy
This policy is consistent with our Shipping Policy and follows the same guidelines: If an order has not yet been shipped or entered the logistics pickup and outbound status, customers can contact customer service at any time to apply for order cancellation. We will not charge any handling fees and will directly process a full refund.
Once an order has been shipped and picked up by logistics, it cannot be cancelled directly. For after-sales service, customers must strictly adhere to our standard return and refund policy and follow the complete return process.
Contact Us
Shop Name: US Bags
Phone: +(201) 701-3533
Email: info@usbags.store
Shop Address: 22 Commerce Rd # O, Fairfield, NJ 07004
Opening Hours:
Monday-Friday: 8:00 AM - 4:30 PM
Saturday-Sunday: Closed
(GMT -5:00, Eastern Standard Time)
Response Time: We respond within 24 hours.