Welcome to US Bags Shipping Service Details. All items in our store only support shipping within the United States; we do not offer shipping outside the US, overseas territories, or internationally. We provide free shipping throughout the entire process, with a professional logistics team to ensure efficient and safe delivery of your orders. Below are our complete and standardized shipping rules:
1. Order Processing Time
All valid orders submitted by customers will be reviewed and processed within business days. Under normal circumstances, orders will be prepared, inspected, packaged, and shipped within 1-2 business days. Orders will not be processed or shipped on weekends and US public holidays. Orders accumulated during holidays will be processed sequentially on the first business day after the holiday.
2. Order Cut-off Time
Our daily order shipping cut-off time is 4:00 PM US local time. Orders successfully paid and with correct information before 4:00 PM on business days will be prioritized for same-day processing; orders submitted and paid after 4:00 PM will be processed on the next business day. All orders must include a complete and accurate U.S. shipping address and contact information. Orders with incorrect or missing address information will be temporarily suspended.
3. Order Shipping Time
After your order is shipped, the standard shipping time is 3-5 business days, depending on the region of the U.S. shipping address. For remote areas, rural areas, or in special circumstances such as weather, peak shipping seasons, or holidays, shipping times may be slightly delayed. This is within the normal range of logistics fluctuations, and we will monitor the logistics status throughout the process to ensure your package is delivered smoothly.
4. Shipping Fees
US Bags offers free shipping on all valid orders within the United States. There are no basic shipping fees, remote area surcharges, handling fees, or any other hidden charges. Customers do not need to bear any logistics-related costs.
5. Delivery Area
Our delivery area is limited to the continental United States. We do not support delivery to Alaska, Hawaii, overseas territories, military bases, or other overseas locations. Orders to addresses outside the United States will not be shipped; the system will automatically identify this or customer service will manually verify and process the order.
6. Logistics Partners and Delivery Instructions
All orders are handled by UPS. Small leather goods are delivered directly via UPS standard express. For large bags and other similar items, UPS's dedicated truck delivery service will be used. Before delivery, logistics personnel will contact the recipient in advance to inform them of the specific delivery time and confirm that the recipient is home to sign for the package, effectively avoiding issues such as unclaimed packages, lost packages, or returns, maximizing the success rate of delivery.
7. Order Cancellation Policy
If you need to cancel your order, please contact our customer service immediately to apply for cancellation before the order is shipped and dispatched. We will not charge any handling or processing fees and will process a full refund for you.
Once the order has been shipped and the logistics company has picked it up and dispatched, direct cancellation is no longer supported. For returns and exchanges, you must strictly adhere to our standard return and refund policy and follow the formal after-sales process. Refunds will only be processed after the package has been signed for and the return has been verified.
8. Order Tracking
After your order is successfully shipped, the system will automatically generate a unique tracking number for you and send a confirmation email to your registered email address. This email will contain the complete tracking number, package information, and tracking details. You can use the tracking number to track your package's location and status in real time.
If you have already registered an account on the US Bags website, you can log in directly to your personal center and track your order progress, shipping, and package processing information in real time on the order details page. Customers without a registered account can check their order status through the order tracking portal on the official website by entering their order number and the email address they provided when placing the order.
If you do not receive a confirmation email containing the tracking number within 3 business days of your order being shipped, please check your spam/junk mail folder. If you do not find the tracking number, please contact customer service for assistance.
Contact Us
Shop Name: US Bags
Phone: +(201) 701-3533
Email: info@usbags.store
Shop Address: 22 Commerce Rd # O, Fairfield, NJ 07004
Opening Hours:
Monday-Friday: 8:00 AM - 4:30 PM
Saturday-Sunday: Closed
(GMT -5:00, Eastern Standard Time)
Response Time: We respond within 24 hours.